NANCY LOPEZ GOLF FAQS

 

Nancy Lopez Golf Customer Service is available via phone or email, please visit our CONTACT US page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).

If you are experiencing technical difficulties placing an order on our website, please contact NANCY LOPEZ GOLF CUSTOMER SERVICE. Our customer care representatives are standing by to assist you with your needs.

Unfortunately, due to security reasons, we are unable to accept fax or email orders.  If you are in need of assistance please contact NANCY LOPEZ GOLF CUSTOMER SERVICE.

All Nancy Lopez Golf products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Products are not intended for outdoor use. You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website.

 

Please note that any Nancy Lopez Golf item purchased at a retail store or online supplier other than NancyLopezGolf.com must be returned to the retailer where the item was purchased.

Please email CUSTOMERSUPPORT@NANCYLOPEZGOLF.COM with the part description, part number (if known), and your shipping address. A customer service representative will happily reply back to you with the part and shipping costs.

Orders over 66lbs cannot be shipped to a PO Box. Customer service will contact you if there are any shipment issues.

We accept Visa, AMEX and Mastercard. 

Nancy Lopez Golf ships via USPS. You must have a physical street address for all Nancy Lopez Golf deliveries. For additional information on shipping please visit our SHIPPING DETAILS page. Customers can choose the speed and level of service from a variety of options including ground, two day or next day delivery (when available).

Orders generally ship within 2 business days after the order is received. Delivery time depends on the level of service you select and where you are located.

We are not able to accommodate rush orders at this time.

Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact us.

A confirmation e-mail will be sent to you when your package ships. This will include the  tracking number. If you do not receive this notification from within 72 hours of placing the order, please CONTACT US.